Refund and Returns

Last Updated: June 2026

At Safarex Lifestyle, customer satisfaction is important to us. We aim to provide high-quality personal hygiene products and a fair, transparent returns process.

This policy does not affect your statutory rights under UK consumer law.

1. 14-Day Return Period

If you change your mind about your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

The item must be unused.
The product must be in its original packaging.
All accessories, charging cables, and included components must be returned.
The item must be in a resalable condition.

To start a return, please contact us through our Contact Us page and include your order number.

2. Hygiene Products

For hygiene and safety reasons, we cannot accept returns of opened, used, or unsealed personal hygiene products unless they are faulty.

This includes products such as:

Portable bidets
Electric travel bidets
Rechargeable bidet sprayers
Personal hygiene accessories

Once a hygiene product has been opened and used, it cannot be returned for a change of mind.

3. Faulty or Damaged Products

If your item arrives damaged, defective, or develops a fault, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the fault

If your product is confirmed to be faulty, we may offer:

A replacement
A repair, where appropriate
A full refund

Your rights under the Consumer Rights Act 2015 remain unaffected.

4. Damaged During Delivery

If your parcel arrives damaged, please notify us within 48 hours of delivery.

Please retain all packaging and provide photographs of both the packaging and the product so we can investigate with the courier.

5. Return Shipping Costs

If you are returning an item because you changed your mind, return shipping costs are your responsibility.

If the item is faulty, damaged, or incorrectly supplied, we will cover reasonable return shipping costs where applicable.

For your protection, we recommend using a tracked shipping service.

6. Refund Processing

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used during checkout.

Please allow up to 5–10 business days for your bank or payment provider to process the refund after it has been approved.

7. Non-Returnable Items

We cannot accept returns for:

Used personal hygiene products
Products damaged through misuse or improper handling
Items missing parts, accessories, or original packaging
Returns requested outside the eligible return period, unless the item is faulty

8. International Orders

For international orders:

Customers are responsible for return shipping costs unless the product is faulty.
Customs duties, taxes, and import charges are non-refundable.

9. How to Request a Return

To request a return, please contact us via our Contact Us page and provide:

Full name
Order number
Product purchased
Reason for return

Our team will provide return instructions and assist you through the process.

10. Policy Updates

Safarex Lifestyle reserves the right to update this Returns & Refund Policy at any time. Any changes will be published on this page with an updated revision date.